Privacy Policy
This Privacy Policy explains how ESHUB collects, processes, stores, and protects information when you use our website, account services, digital products, and related services.
01. Information We Collect
Account Information
When you create or use an account, we may process information such as your username, authentication credentials, account status, purchase history, and information necessary to administer your account.
Payment and Transaction Information
Payments are handled through third-party payment providers. We do not intentionally store complete payment card numbers.
We may retain limited transaction information such as transaction identifiers, payment status, order details, billing records, or other information required to verify purchases, investigate disputes, and prevent fraud.
Technical and Device Information
Certain technical information may be collected automatically when you interact with our services.
- IP address and network information
- Browser and operating system information
- Hardware identifiers and device fingerprints
- Login and authentication activity
- Error, crash, and diagnostic information
- Security and anti-abuse signals
Support and Communications
If you contact support or communicate with us through a supported platform, we may process the contents of your message and related information necessary to respond, investigate technical issues, or resolve disputes.
02. How We Use Information
Information may be processed for purposes including:
- Creating, authenticating, and maintaining user accounts
- Processing and verifying purchases
- Delivering digital products and related services
- Providing technical and customer support
- Maintaining service security and reliability
- Detecting fraud, chargebacks, abuse, and unauthorized license sharing
- Enforcing our Terms of Service and licensing requirements
- Investigating errors and improving service performance
- Maintaining records required for operational or legal purposes
Legal Bases for Processing
Where applicable under relevant data protection law, personal information may be processed based on one or more of the following grounds:
03. Sharing and Disclosure
ESHUB does not sell or rent personal information to third parties.
Information may be disclosed only where reasonably necessary for the operation and protection of our services.
- Service Providers: Companies that provide infrastructure, payment processing, analytics, communications, security, or other operational services.
- Payment and Fraud Prevention: Payment providers, financial institutions, or fraud-prevention partners where necessary to process transactions or investigate suspicious activity.
- Legal Requirements: Authorities or other parties where disclosure is required by applicable law or valid legal process.
- Protection of Services: Disclosure where reasonably necessary to protect our users, services, property, rights, or security.
- Business Transactions: Information may be transferred in connection with a merger, acquisition, restructuring, financing, or sale of business assets.
Service Providers
04. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy, including account administration, product delivery, security, fraud prevention, dispute resolution, and legal compliance.
- Account information may be retained while your account remains active and for an appropriate period following account closure.
- Financial and transaction records may be retained where required for accounting, taxation, dispute resolution, fraud prevention, or other legal purposes.
- Customer support records may be retained where reasonably necessary for troubleshooting, service improvement, and dispute resolution.
- Hardware and licensing identifiers may be retained where necessary to enforce licensing terms, investigate abuse, or prevent fraudulent re-registration.
05. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
06. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
- Encrypted website connections
- Secure authentication and password handling
- Restricted access to user information
- Network and infrastructure protection
- Security monitoring and abuse detection
- Operational safeguards intended to reduce unauthorized access
07. Children's Privacy
Our services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we may take appropriate steps to remove it.
08. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable legal requirements.
Material changes may be communicated through our website or other appropriate service notices.
Privacy FAQ
No. ESHUB does not sell or rent personal information to third parties.
Device and hardware identifiers may be used for product licensing, fraud prevention, account security, abuse detection, and preventing unauthorized product or license sharing.
Where applicable under relevant privacy laws, users may request access to eligible personal information associated with their account.
Eligible users may request account deletion. Certain records may remain where retention is reasonably necessary for security, fraud prevention, financial record-keeping, dispute resolution, or legal compliance.
Account deletion may permanently affect access to licenses, downloads, order history, support services, or other products associated with that account.